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Privacy Policy

1. Overview

Westbrooke Homes, LLC, (the “Company”) recognizes and respects the privacy of users of the Website. The following privacy policy, as modified from time to time by Westbrooke Homes, LLC, as described below (the “Policy”), advises you about the information that the Company collects through the Website, how we use that information and how you can opt-out of certain uses of information we may collect. If you access the Website you are consenting to the information collection and use practices described in this Policy, as modified from time to time by us.

2. Effective Date and Updates

The Company reserves the right to make changes to this Policy at any time and will post any revised Policy on this page. This Privacy Policy is effective at 6:00 p.m. on March 15, 2015. The Company will not notify its Website visitors or customers of any such changes by e-mail or other personal contacts. We encourage you to check the date of this Policy whenever you visit this Website so that you will know when you need to review the Policy for modifications. Please note that this Policy applies to all information collected online by the Company, but does not apply to the personal financial information that may be collected by our mortgage partners or any of our mortgage banking or title joint ventures, each of whom has their own privacy policies.

3. SMS Information

By selecting “YES, I agree to receive text messages from Westbrooke Homes” on our contact form at https://westbrooke-homes.com/contact-us/, you agree to receive updates from Westbrooke Homes. Message frequency varies and will include follow-up on inquiries with informational and transactional messages. Message and data rates may apply. Reply STOP or CANCEL to opt-out at any time. For assistance reply HELP or contact support at 540-899-2333. We never share or sell your opt-in information for marketing purposes.

Messages will be sent periodically, typically no more than 6 times per month. Message and data rates may apply. For assistance, text HELP, call us at 540-899-2333 or email info@westbrooke-homes.com. To unsubscribe, text STOP at any time. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.

Data Usage:
At Westbrooke Homes, we respect your privacy and are committed to protecting the information you shared. We do not share your data with third parties for marketing purposes. Westbrooke Homes will not sell, rent, or share the collected mobile numbers. Any information collected, such as your phone number, email address, or name, is solely for the purpose of providing you with our SMS and communication services. Your information will not be sold, rented, or shared with any third-party service providers.

Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.

Exception to Data Sharing:
The only circumstances under which your information may be shared are if it is required by law, such as in compliance with a legal order or regulation.
Commitment to Privacy and Data Security:
All collected data is securely stored and handled in compliance with applicable privacy laws.

4. Information The Company May Collect About You Via Our Website

Following is a list of items we collect on the Website:

“Personal Information” is information that is used by the Company to identify you individually, such as your name and address, telephone, and email address.
“Aggregate Information” is information that does not contain Personal Information or from which Personal Information has been removed. An example of Aggregate Information is information about the use of the Website, such as pages visited on the Website.
“Financial Information” means financial information collected during the online loan application or mortgage process. The actual information we collect from you depends on what is provided on the Website. Following is a more detailed explanation of some of the types of information we collect.
Email Services. If you provide us with your email address and opt into any email notification features that the Company may now have or may develop in the future, you may receive email from time to time from the Company. Each email you receive from the Company will contain an “unsubscribe” link at the bottom of the email message which will provide you the opportunity to opt-out of receiving future communications from the Company by clicking on the “unsubscribe” link and following the unsubscribe instructions.
Information Request Forms. The Website contains request forms that allow you to request information, products, and services and to submit resumes to the Company. When we collect such information, we may share it with third parties as is necessary to respond to your request.
Administrative Purposes. We may collect and use information that identifies you personally when you submit comments, questions, or suggestions through the Website. We also may collect and use your information to contact you when necessary for other administrative purposes. If you do submit comments, questions, or suggestions through the Website, please do not include confidential personal or financial information in such requests. Such e-mail will be maintained in accordance with our corporate e-mail and document retention policies.
Resumes. If you submit your resume to us or complete a form related to a job opening on the Website, we may use the information to contact you, at our sole discretion, or we may store it in our files in a manner consistent with the way we store other information related to job applications.

5. Disclosure of Your Personal and Aggregate Information

Personal Information. The Company will not sell or disclose your Personal Information without your consent except as required by law.

Aggregate Information

The Company collects “Aggregate Information” about you and your use of the Website whenever you visit the Company online. For instance, the Company may collect various forms of “clickstream” information such as entry and exit points for our Website (i.e., referring URLs or domains), site traffic statistics, page views, impressions, and operating system and browser type. In addition, when users request pages on the Website, the Company’s servers automatically log the user’s IP address. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web. The Company may collect, compile, store, publish, promote, report, sell, or otherwise disclose or use any and all Aggregate Information. However, if the Company correlates any Aggregate Information to you, such information will be treated as Personal Information under this Policy.

6. Cookies

The Company may make use of “cookies” on the Website. Cookies are small text files that are stored on a user’s computer by a web server based on the permissions set in a user’s browser software. A cookie itself is not designed or intended to read any information from a user’s computer (other than the contents of the cookie); rather, it is an identifier used by the website that originally placed it on your hard drive. The actual contents of the cookie information can be retrieved by the same server to identify the computer and subsequently to customize, monitor, or regulate the use of a site based on information stored in the cookie and the host server. Therefore, cookies only identify the user’s computer to the website that may correlate other information, including personal information, with the cookie. Cookies allow the Company to automate access and data entry functions of the Website such as login information, correlate online ordering information for purchases, tailor the Website to your preferences or interests, or customize promotions or marketing. In addition, cookies allow us to track usage of the Website to determine which areas are useful or popular and which are not, thereby enabling us to improve and update the Website effectively.

7. Security

The Company uses reasonable efforts to store and maintain personal information to protect it from loss, misuse, alteration, or destruction by any unauthorized party. If you are asked to provide financial information in connection with your request for the Company’s products or services, such information will be collected through a secure internet connection using reasonable commercial security measures. We store no financial information or social security information on the Website. When we do transmit your data, we use only secure servers using current encryption technology to encode your data safely. We make reasonable efforts to attempt to prevent unauthorized access to our systems containing personal data.

8. Breach of Security

In the event of a breach of our information system security that may compromise your personal financial information, we will promptly notify you of such breach at the e-mail address that we have on file for you. We reserve the right to reasonably delay such notification as may reasonably be necessary as part of any internal investigation or law enforcement efforts related to such breach. We usually put Children info here since it is the Children’s Online Privacy and Protection Act that you are complying with so, in some sense, your lack of collection of personally identifiable info from children is a privacy issue.

9. Outside Links

A link from the Website to such a third party website does not imply endorsement of that site nor any ability to control that site’s privacy practices. Be aware that third-party websites may collect data and personal information and operate according to their own privacy practices. Therefore, you should carefully review the privacy policies of third party websites before submitting any Personal Information to them.

10. Opting Out, Removal of Personal Information, and Contacting Us

At any time you may opt-out of receiving further communications from us. To opt-out of receiving marketing information or to unsubscribe from any specific email service, email a request to info@westbrooke-homes.com. If you have questions or concerns about this Policy or the accuracy of any Personal Information we hold about you, please contact us at info@westbrooke-homes.com. You may request the removal of your Personal Information from our system(s) by contacting info@westbrooke-homes.com. We will comply with your request except to the extent we are required to maintain your information in accordance with our document retention policies or applicable laws or regulations. If at any time you feel that the Company has not adhered to this policy, email us at info@westbrooke-homes.com. We will do our best to respond promptly to your concerns.

Questions?